FAQs
How do I pay my Parking Charge Notice?
You can pay by using our secure online portal or alternatively by sending a cheque or postal order made out to Professional Parking Solutions Ltd and sent to:
Professional Parking Solutions Ltd
86-90 Paul Street
London
EC2A 4NE
Please ensure you include your Parking Charge Notice reference number and your vehicle registration number with your payment. Please include a stamped addressed envelope if you require a receipt of payment.
Should payment be made via post and you do not include the Parking Charge Notice reference number and your vehicle registration number, Professional Parking Solutions are not liable for any unpaid PCNs or increased charges.
How do I appeal a Parking Charge Notice (PCN)?
Appeals should be made in accordance with the terms and conditions of parking. Please ensure you have checked the terms and conditions of parking and have read through the below FAQs to ensure you have a valid reason for appealing your Parking Charge Notice. Parking Rules and Regulations are clearly outlined on the installed signage on site and any appeals for a direct contravention of these rules will be rejected.
Appeals must be made either through our secure online portal or alternatively in writing to the address below within 28 days of the issue date. All written appeals must be sent via recorded delivery for proof of postage. Supporting evidence should be included to assist with an appeal.
Professional Parking Solutions Ltd will not return original documentation and therefore request only copies are sent.
Appeals
Professional Parking Solutions Ltd
86-90 Paul Street
London
EC2A 4NE
You MUST provide the Parking Charge reference number, your vehicle registration number, your name, address and the name of the driver (if different) and any supporting evidence. Failure to do so will result in a rejection of your appeal.
Please note that paying for a Parking Charge Notice is deemed an admission of liability, and you will no longer be entitled to appeal the notice.
If I appeal, will the amount of my PCN increase?
When you submit an appeal to us, the amount payable will be frozen at the rate that applied at the time of your appeal. Should your appeal be unsuccessful, you will be given a further 14 days to pay at the frozen rate from the date of you being informed of the appeal decision.
What if I am unhappy with the appeal decision?
Should you remain dissatisfied with our decision, you may further your appeal to the Parking On Private Land Appeal service (POPLA) within 28 days of receiving your rejection letter. Details of this are available at www.popla.co.uk.
We will issue you with a 10-digit verification code, which you must use with your appeal to POPLA. This is shown on your rejection letter.
The POPLA enforcement process does not apply in Scotland.
Who has instructed PPS to manage the car park?
In all cases, PPS have been contracted by the landowner to manage their private land.
What payment methods are available within the car parks?
Our car parks offer a number of payment methods to pay for your parking, including cash and card services. All sites offer a more convenient way to pay for your parking via the Pay By Phone app which is compatible with mobiles, tablets and Smart phones.
Are parking discounts available & if so, how can I find out?
By becoming a member of PPS, you will automatically be eligible for a discount on any parking sessions that you pay for at a PPS managed car park. Also, annual, quarterly and monthly season tickets are available if you park at one of our sites on a regular daily basis. Please contact us via email for more information.
Can I park my motorcycle on site?
Motorbikes are authorised to park on a PPS site however they must pay the standard tariff rate.
Are PPS car park’s safe and secure?
PPS ensure that all car parks are monitored by CCTV surveillance cameras, 24 hours a day, 7 days a week. Please note that PPS accept no liability or responsibility for any loss or damage to any vehicle arising within a PPS car park. These cameras will also be used to support a case, should there be any damage caused to our equipment.
Which trade association is PPS a member of?
Professional Parking Solutions Ltd are a member of the British Parking Association Approved Operator Scheme.
Does PPS have a Customer Complaints Policy and Procedure?
If you are not satisfied with the service level that you have received, you can write to our Customer Complaints team who will deal with your enquiry. Please click here to view our Customer Complaints Policy and Procedure.
My question isn't covered here. What should I do now?
This list of FAQs is provided to assist customers with the most common queries. For other queries please email us at info@professionalparkingsolutions.co.uk and one of our team will be delighted to assist you.
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Professional Parking Solutions
Info@professionalparkingsolutions.co.uk
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0203 8187959